Understanding Users in ClickLearn Attain

Learning Objectives

  • Get an overview of collaboration in ClickLearn Attain 
  • Know about the different types of users in ClickLearn Attain 


Edward, you will agree that collaboration is the need of the hour. ClickLearn Attain enables you to collaborate effectively and work seamlessly with your team of authors.


I am eager to know about this.

I will start with explaining the user roles in ClickLearn. We will also see how we can invite authors in our project and assign relevant permissions to them.


Collaborating in ClickLearn Attain

When you are ready to publish the content for the end users you might need to gather documentation from multiple authors into one learning portal.  

The author with the responsibility to assemble the learning portal creates the project in ClickLearn Attain and adds all other authors in the team to the project. The other authors are also known as Contributors as they contribute with their part of the project. 

At some point in time after publishing and after the go-live date, your documentation will need updating due to events, such as changes in processes. Good documentation is up to date according to latest updates and changes in the system and processes it documents. To do these updates, you need to assign long-term maintenance tasks to different authors in the team.  

ClickLearn Attain enables you to collaborate seamlessly with your team of authors and subject matter experts. Collaboration saves time and effort by enabling you to reuse recordings and assets from other projects.  

You can create and save your projects and recordings on the cloud where multiple authors can access and make changes to these depending upon the permissions assigned to them. It uses the check in and check out functionality to ensure that only one author can make updates to a project or recording at a given time.   

What is a User Role?

Once you receive the license for ClickLearn Attain, the administrator in your organization will configure the different user roles for employees who will be using ClickLearn.  

Let us first understand what is a user role? 

All users of ClickLearn have a role defined for them by the administrator.  Each of these roles have a predefined set of rules and permissions associated with it. Based on these permissions, the user can perform different tasks in ClickLearn.  

Why User Roles?

While working on a project in ClickLearn Attain, you may need to invite other authors to the project to simultaneously work with you on the project. However, you might want to restrict some users from performing a certain set of tasks.  

By assigning different roles to these authors or users, you define which tasks they are allowed to perform and what they cannot.  

User Roles in ClickLearn

ClickLearn Attain has three different user roles. 

  1. ClickLearn Administrator – The administrator is responsible for creating the other two user roles in ClickLearn Attain and assigning permissions to them.  Administrators can access all available projects. 

  2. ClickLearn Author – The author creates the project and invites other authors to collaborate on the project.  An author can be a part of multiple projects. He can be a “Creator” in some projects while he can play the role of a “Contributor” in the projects that he is invited to. 

  3. Content User - The content user is the end user who consumes the content on the learning portal.